Frequently Asked Questions
Everything you need to know about our premium paving and delivery services.
How is the delivery of paving slabs managed?
Most orders are delivered via a tail-lift vehicle and a manual pallet truck. Delivery is typically 'kerbside only,' meaning the driver will unload the pallets onto a flat, level surface at the nearest accessible point to your property.
Should I order more slabs than my exact measurements?
Yes, we recommend ordering an additional 10% to account for 'breakage and wastage.' This covers any cuts needed for corners and edges, as well as minor chips that can occur during transit or installation.
Are the colors of the slabs exactly as shown in the photos?
Natural stone products will have variations in color, texture, and veining. While our photos are accurate representations, we recommend viewing a sample as no two slabs are identical, which adds to the natural beauty of the stone.
Do you offer international shipping?
Currently, we only offer delivery within the mainland UK. Due to the weight and fragile nature of paving slabs, shipping costs are calculated based on your postcode and the total weight of the order at checkout.
Can I return unused slabs after my project is finished?
We accept returns within 14 days of delivery, provided the slabs are in their original packaging and resaleable condition. Please note that the customer is responsible for the return haulage costs, which can be significant for heavy stone products.
What is the best way to maintain my new paving?
We recommend sealing your paving slabs shortly after installation to protect against stains and algae. For regular cleaning, use warm soapy water and a stiff brush; avoid using acidic cleaners or high-pressure washers, as these can damage the stone surface.